Look Smart Ltd, Unit 3-4, The Power House, Lumen Road,
Royston, Herts SG8 7AG
We will always adhere to the label on the garment. If garment has no label, we will act as directed by you. We will always advise on the best course of action but ultimately it is the customer’s decision how we proceed. Please be aware that some garments will naturally fade or shrink slowly after several washes. This is particularly relevant with such items as curtains. Specialist items such as wedding dresses may suffer loss of some detailed beading or attachments. Leathers and suedes will inevitably fade over time as the dye used to colour the material will eventually wash out. Re-colouring may be required on such items. We will always make every effort to treat your garments appropriately but it is not possible to guarantee that issues will not arise from time to time, therefore all garments are cleaned at owners risk and Looksmart Ltd, it’s partners or associates cannot be held responsible.
Using our service is deemed as your acceptance of our policies.
Please note that we will use third parties for alterations and larger rug cleaning. These third parties are experts in their field and specially selected by us for their expertise and standards of service.
Prices may change without prior notice. Promotions will always be at the discretion of the directors of looksmart ltd and can be withdrawn at any time without prior notice.
We will always try act honourably & responsibly when dealing with customers or any complaints that may arise.
We believe that all the information within the website to be accurate however it is not intended to be the source of factual researched data. All the wording is written in-house and not by specialists and is not checked for legalities, therefore please accept our apologies if we have offended, misrepresented, upset, caused any distress to anyone or any factual information is incorrect as the intention is not to mislead, misrepresent or be politically motivated in in anyway. You are welcome to ask us about any of the information within the website and we will do our best to clarify were possible.
Please note that curtains are a high risk product and more often than not shrinkage will occur during cleaning. The expert industry standard is shrinkage of 3-5%. Sunlight fading may become more apparent once curtains have been cleaned.
Due to these facts we are unable to proceed with cleaning curtains until an owners risk consent form is signed. We apologise for any inconvenience.